Code of Conduct

The purpose of StarStar Mobile is to connect people and brands through advertising campaigns and in doing so provide value to both parties. StarStar Mobile requires any Call-To-Action (CTA) and Content accessed through the StarStar Mobile platform to comply with the highest legal and ethical standards. The following guidelines help Customers better understand the kinds of campaigns that the StarStar Mobile platform supports.

1. General Content Policy

StarStar Mobile requires any StarStar Mobile Call-To-Action (CTA) and Content accessed through the StarStar Mobile platform to comply with the highest legal and ethical standards. This evaluation may be conducted by StarStar Mobile itself, its carrier partners, or trusted third party ratings organizations.

2. Prohibited Campaigns

The following types of campaigns are prohibited on the StarStar Mobile platform:

  1. Private or personal matters concerning any person, including without limitation home phone numbers and addresses, credit/debit card information, and/or customer account information such as customer passwords.
  2. Libelous or defamatory content.
  3. Violation of property rights.
  4. Misleading or fraudulent claims.
  5. Profanity.
  6. Sexual or adult content.
  7. Hate speech.
  8. Violence.
  9. Illegal activity, whether explicit or implicit.
  10. Multi-level marketing schemes.
  11. Advertisements for competing wireless telecommunication offers.
  12. Controversial content such as abuse of alcohol, tobacco, drugs, illegal gambling, guaranteed credit repairs, or similar content.

3. Campaigns Approved on a Case-by-Case Basis

StarStar Mobile will work with its carrier partners for explicit carrier approval for the following types of campaigns:

  1. Mobile giving.
  2. Content or sweepstakes.
  3. Political or advocacy campaigns.
  4. Alcohol.
  5. Mass calling events.
  6. Chat services.
  7. Any campaign with a premium carrier billing element.
  8. Subscriber information passed to a third party.

Carriers will be asked to provide approval or detailed feedback on required changes within 10 business days.

4. General Advertising Guidelines

  1. All material terms and conditions of the advertised program or campaign, including the privacy policy that governs, must be clearly communicated.
  2. Program advertising or its placement must not be deceptive about the functionality, features, or content of the underlying program.
  3. All advertising must include a form of the phrase “Msg & Data Rates May Apply.” This disclosure must be clear and conspicuous on the call to action, promotion, or advertising.
  4. Illegible font sizes and obscuring the disclosure “Msg & Data Rates May Apply” are prohibited.

5. Recurring Messaging Programs

A recurring messaging program results in multiple messages being delivered to the subscriber. The following information must be included in the advertisement and confirmation SMS:

  1. Opt-out and help information. STOP and HELP instructions must be in bold lettering.
  2. Frequency of messages (e.g. 30 messages per month).

6. General Opt-In Requirements

  1. An opt-in to a specific campaign as described in the CTA must not be used or construed by a Customer as blanket approval to promote other campaigns, products, or services.
  2. Selling mobile opt-in lists is prohibited.

7. Content Monitoring

All elements of a live campaign will be monitored on a periodic basis to ensure ongoing compliance with this Code of Conduct.

8. Updates

StarStar Mobile may update this Code of Conduct from time to time at its discretion. The current version is available at www.starstarmobile.com/code-of-conduct.

Last Updated May 22, 2026